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• Be responsible for leading and delivering the support of the applications to time, quality and budget using defined methods, processes and tools
• Support activities to improve our product’s reliability despite the market conditions
• Use established techniques for estimating and planning, resource management and quality management
• Work with your team to identify and develop preventative measures to reduce Incident/problem re-occurrence
• Manage the team in understanding and meeting Service levels
• Develop processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time
• Work with cross-functional teams address and resolve technical and commercial warranty issues
• Set BCS NA/SA Warranty team strategy, goals, objectives, and priorities in line with BCS strategic priorities
• Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions
• Create warranty related policies, procedures, work instructions and promote their effective and efficient application within the NA/SA warranty team

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